Your account's basic security setting is your password. We strongly recommend against sharing your password with anyone to avoid any privacy issues. Floor Support may manually reset your password in specific situations; however, this will always be through an official ticket, and we will never ask for your password.
Changing your password
To update your password, follow the steps below:
- Click on your profile picture in the top right of the screen to open the Main Menu
- Click on Settings
- Click on the 'Account' tab
- In the 'Change Password' section, enter your old password and a new password. You'll need to enter your new password again below for confirmation. Click the 'Change Password' button to save.
Your new password will now be saved to your account.
Resetting your password
If you forgot your password, please go back to The Floor and click Log In > Forgotten Password. Enter the email used to log into your account. A password reset email will be sent to that address if the email matches the account.
I signed up using a social connect button, so I don't know my old password
In this case, please follow the instructions for resetting your password through the "forgot password" link.
I don't have access to my registered email address, and I can't log into my account
Our Customer Support Team will be able to help you. Just click 'Send us a message' below.